You have questions and we have answers. This is our frequently asked questions section, where you can find the answers to the most common questions we receive. If you still can not find the answer to your questions, please feel free to get in touch with us by using our contact page.

How do I know if my package shipped and on it's way?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information.

Please allow 24-72 hours from the time you place your order for it's status to update. Your order will be shipped to you and arrive as soon as possible.

My tracking info shows my package was delivered, but I never received it.

We know how important your order is! Primalcentral provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but Primalcentral does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

Do you ship internationally?

Currently at this time we do not ship internationally. If you live outside of the United States and would still like to purchase our products, we recommend using a parcel forwarding service.

What is your return/exchange policy?

We will gladly accept returns on any item that is in it's original condition (unworn, unwashed, with tags attached).

There is a 30 days return policy on all items. All returns must be assigned a RMA number. Please contact us within 30 days to process a return or exchange., example below: You may return any unopened Brand New product within 30 days of your product`s shipping date. Shipping and Handling Charges are NOT refundable. Please note that All returns must have an RMA#.

Which payment methods do you accept?

We currently accept payments from all major credit cards. We also accept PayPal payments.

How will it take to receive my order?

The average shipping time from ordering to delivery is 5-7 business days.

If you couldn’t find the answer that you were looking for, please feel free to contact us and we’ll try our best to answer your questions.

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